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Frequently asked questions
We would like to know more about your need so we can better assist you.
Shopping Services
Why ELIZZA™?
Warranty
Shopping Services
- How can I place an order?
- How is the value added tax levied on orders?
- What payment options do i have?
- Which currencies are accepted?
- What are the delivery costs?
- How long does my order take to arrive at my home?
- To which countries are orders delivered?
- Does ELIZZA™ offer returns?
- I have ordered the wrong product. Can I exchange it for another?
How can I place an order?
In the ELIZZA™ Online Shop you will find all our products currently for sale. Below each product you will find a button “Add to cart”, with a click on it you add the product to your shopping cart. In your shopping cart you can then start the checkout process, you have to enter your delivery address etc. and pay for all products in your shopping cart. Once this process is complete you will receive a confirmation from us and you have placed your order.
How is the value added tax levied on orders?
All prices already include the value added tax of Switzerland (7.7%).
For orders to other countries, this VAT is deducted from the amount and the VAT of the destination country is invoiced by the transport company upon delivery.
What payment options do i have?
The ELIZZA™ website accepts Credit Card, Twint, Apple Pay, and Google Pay, and uses secure encryption to protect your information. For assistance with payment issues, contact our team via the available contact options.
Which currencies are accepted?
ELIZZA™ is located in Switzerland, therefore all payments are made in CHF. However, you have the option of paying in your own national currency, the amount will then be converted automatically.
What are the delivery costs?
Delivery costs are already included in the product price so there’s no additional costs for any delivery.
How long does my order take to arrive at my home?
If your order is already in stock, we can guarantee delivery within one to two weeks.
However, if your item is not instantly available, the delivery will take up to 10 weeks time.
ELIZZA™ jewellery in most cases is personally manufactured for you. This means that as soon as you place an order with us, we forward it to our family owned atelier for manufacturing. Upon completion, your purchased items are examined in our quality control department and from there they are sent directly to you.
If you have any questions about the delivery status, please contact [email protected]. We will be happy to provide you with as detailed information as possible.
To which countries are orders delivered?
ELIZZA™ generally processes orders worldwide. (ELIZZA™ Switzerland GmbH reserves the right to exclude certain countries from sales and shipping due to external influences).
Does ELIZZA™ offer returns?
No, you can not return an already purchased product.
If there is a manufacturing defect upon receipt of your order, please contact ELIZZA™ within 14 days days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by ELIZZA™ due to a manufacturing defect.
Return address
Swiss Fine Design AG
Gewerbestrasse 9
6330 Cham
CH - Switzerland
I have ordered the wrong product. Can I exchange it for another?
Yes you can. You can exchange a product for a same priced or higher priced product within 7 days of receiving it.
Put it back into the original packaging and send it back to ELIZZA™ Switzerland GmbH, Gewerbestrasse 9, 6330 Cham, Switzerland.
Choose a product of the same price or higher (not lower), pay the resulting price difference and we’ll send it to you as soon as possible.
Exchange address
Swiss Fine Design AG
Gewerbestrasse 9
6330 Cham
CH - Switzerland
Why ELIZZA™?
- We craft experiences through our jewellery.
We craft experiences through our jewellery.
ELIZZA™ is a renowned brand of exclusive diamond jewelry specializing in the production of unique engagement rings. Our rings are not only a symbol of love, but also a masterpiece of jewelry art.
Our engagement rings are made by experienced goldsmiths with the utmost care and precision. Each ring is unique and is made at the request of the customer. Our customers have the opportunity to choose from a variety of design options and create their ring entirely according to their wishes.
Our diamonds are of exceptional beauty and quality. We use only diamonds of the highest clarity and color, certified by independent appraisers. Our diamonds are ethically and sustainably sourced and meet the highest industry standards.
With ELIZZA™, you will not only receive an engagement ring, but also a piece of jewelry that will be remembered forever. Our rings are a symbol of the indescribable beauty and infinite value of love. If you are looking for an exclusive engagement ring that perfectly reflects your love, ELIZZA™ is the place for you.
Warranty
- Warranty
Warranty
Please visit our warranty terms page.
